KNOX Support
Contact us
For help with the KNOX app, email us. Tell us the email address you sign in with, your phone model, and what happened. Please don’t send copies of your health records by email; describe the problem instead.
KNOX Support, Kokoro Collective Pty Ltd
Email: hello@kokorocollective.com.au
Website: knoxhealth.ai
KNOX is not for emergencies. It is not a medical device and does not provide medical advice. If you need urgent help, call 000. For health questions, talk to your GP or another qualified health professional.
Common questions
How do I get KNOX?
KNOX is in early access. Visit knoxhealth.ai to join.
A document didn’t read properly
Try a clearer photo in good light, with the whole page in frame, or upload the original PDF if you have it. If values are still missing or wrong, email us and tell us which document type it was.
Athena said something that doesn’t look right
Athena explains your records in plain language, but it can make mistakes. Check anything important with your doctor, and email us so we can improve it.
Can Kokoro Collective see my records?
KNOX is designed so our team cannot read the records stored in your vault. The KNOX Privacy Policy explains how your information is handled.
I’m not getting notifications
Check that notifications for KNOX are turned on in your phone’s settings.
How do I delete my account?
You can delete individual documents and entries in the app. To delete your whole account, email hello@kokorocollective.com.au with the subject “Delete my KNOX account” from the email address on your account. See how deletion works.
Privacy
Read the KNOX Privacy Policy.