BECOME Support

We usually reply within 2 business days.

Contact us

For help with the BECOME app, email us. Tell us your name, the email address you sign in with, your phone model, and what happened. A screenshot helps.

BECOME Support, Kokoro Collective Pty Ltd
Email: hello@kokorocollective.com.au

For questions about your classes, timetable, bookings or membership, please contact your training provider directly.

Common questions

Who can use BECOME?

BECOME is for new members enrolled in the BECOME program by their training provider. If your provider hasn’t enrolled you yet, ask them to.

I can’t sign in

Sign in with the same email address your training provider has on your membership. If that doesn’t work, check with your provider that you’ve been added to BECOME, then email us if you’re still stuck.

I’m not getting reminders

Check that notifications for BECOME are turned on in your phone’s settings, and that reminders are turned on in the app.

Who can see my journal?

Your training provider’s coaches and administrators can see your progress, photos and journal entries. The BECOME Privacy Policy explains this in full.

How do I delete my account?

Email hello@kokorocollective.com.au with the subject “Delete my BECOME account” from the email address on your account, or ask your training provider to remove you. See how deletion works.

I’m testing BECOME

Thank you. You can send feedback and screenshots through TestFlight or Google Play, or email us directly.

Privacy

Read the BECOME Privacy Policy.